Shipping

Welcome to Zomo! We want to ensure that your order reaches you as quickly and securely as possible. Below are the details regarding our shipping policy. By purchasing from Zomo, you agree to the terms and conditions outlined here.

1. Order Processing
- Orders are processed within 3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or holidays.
- If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you if there is a significant delay.

2. Shipping Methods & Delivery Times
- We offer the following shipping options:
    • Standard Shipping (Estimated delivery within 5 business days)
    • Express Shipping (Estimated delivery within 3 business days)
    • Overnight Shipping (For urgent deliveries; available for selected locations)
- Delivery times may vary depending on your location, courier availability, and shipping method selected at checkout.

3. Shipping Fees
- Shipping fees are calculated based on the weight of your order, the destination, and the shipping method selected.
- Shipping costs will be displayed during checkout before you confirm your order.
- Orders over a certain amount may qualify for free shipping (see promotion details for eligibility).

4. Shipping Restrictions
- We currently ship to locations within Sri Lanka. For international orders, please contact our customer support for further assistance.
- Some products may have restrictions on shipping, such as hazardous materials, oversized items, or perishable goods.

5. Tracking Your Order
- Once your order is shipped, you will receive an email with tracking information.
- You can use the tracking number provided to monitor the progress of your delivery.
- If you do not receive tracking details, please contact us for assistance.

6. Shipping Delays
- We are not responsible for delays caused by external factors such as weather conditions, strikes, or courier issues.
- In case of significant delays, we will do our best to inform you and resolve the issue as quickly as possible.

7. Lost or Damaged Items
- If your order is lost or damaged during shipping, please contact us within 2 days of receiving your tracking information.
- We will work with the courier to resolve the issue and either replace or refund the damaged or lost items.

8. Shipping Address
- Please ensure that your shipping address is correct at the time of purchase.
- We are not responsible for items shipped to incorrect or incomplete addresses provided by the customer.
- If you need to update your shipping address after placing an order, please contact us immediately, and we will do our best to accommodate your request.

9. Contact Us
For any questions related to shipping or if you need assistance, please contact our customer support team at [email protected].