Returns + Exchanges

Welcome to Zomo! We want to ensure that you're completely satisfied with your purchase. If you are not satisfied, we offer a returns and exchanges policy as outlined below. By purchasing from Zomo, you agree to the following terms and conditions.

1. Returns
- Returns are accepted within 7 days of receiving your order.
- To qualify for a return, the item must be unused, in its original condition, and in the original packaging.
- The customer is responsible for the cost of return shipping unless the item is defective or damaged upon receipt.
- To initiate a return, please contact us at [email protected] for return instructions.

2. Exchanges
- Exchanges are accepted for items of equal or lesser value.
- If you wish to exchange an item, please contact us within 7 days of receiving your order.
- The customer is responsible for the shipping costs associated with the exchange.
- The item must be unused and in its original condition to qualify for an exchange.

3. Refunds
- Refunds are processed once the returned item has been received and inspected.
- The refund will be issued to the original payment method and may take 14 business days to process.
- If the returned item is deemed non-returnable, we will notify you via email, and no refund will be issued.

4. Non-Returnable Items
- Certain items are non-returnable, including but not limited to personalized products, perishable goods, and clearance items.
- Please refer to the product description for specific return and exchange policies for each item.

5. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 3 days of receipt.
- We will offer you a full refund, replacement, or exchange depending on your preference and product availability.
- Proof of damage (such as photographs) may be required for processing.

6. Shipping Fees
- Shipping fees are non-refundable, except in cases where the item is defective or damaged.
- Customers are responsible for the cost of shipping items back for returns and exchanges.

7. How to Return or Exchange
- To begin the return or exchange process, please email us at [Your Contact Information] with your order details.
- You will receive return instructions and a return authorization number to proceed.

8. Contact Us
For any questions regarding returns or exchanges, please contact our customer service team at [email protected].